Born in Scotland in the 70s I developed a strong Scottish identity, although I have now lived most of my life in England. I currently work full time at Dorset Council as Corporate Director Digital and Change, having spent most of my career working with Local Government leading innovation, modernisation and putting customers at the centre of service design. I have also worked as a consultant with private sector companies in telecommunications and the financial sector supporting them to improve their time to market of new products and improving services offered through customer call centres. I am passionate about the opportunities digital can bring to revolutionise local government services and their operating models. I am an innovative, visionary leader who can persuade, enthuse and bring people along with me to deliver change together.
I completed my PhD, Processes of Improvisation in Change Management, a professional doctorate through the University of Hertfordshire. I was very fortunate to benefit from supervision by Emma Crewe, Doug Griffin, Ralph Stacey and Chris Mowles who supported me to take a critical management studies perspective about organisations and how they change. I am currently studying on the NHS Digital Academy with Imperial College, London.
In my spare time I enjoy playing and writing music, watching films and going to the theatre or concerts. I play the Clarsach (Scottish harp), the piano and I am learning the electric bass guitar.
You can contact me by email at
debs@deborahsmart.org.uk
